Grievance Redressal Form
Please fill out the form below to register your grievance. Fields marked with * are mandatory.
| Level | Authority | Resolution Time |
|---|---|---|
| Level 1 | Branch | As per Bank Policy |
| Level 2 | Regional Office | As per Bank Policy |
| Level 3 | Head Office | As per Bank Policy |
| Level 4 | RBI Ombudsman | As per Bank Policy |
Note: Timelines may vary depending on the nature and complexity of the complaint and applicable regulatory requirements.
REGISTER
COMPLAINT
Submit your complaint through any of the available channels.
ACKNOWLEDGEMENT
The complaint is acknowledged and a reference number may be provided.
INVESTIGATION
The complaint is reviewed by the concerned department/official.
RESOLUTION
The Bank communicates the resolution within the applicable timeline.
ESCALATION
If the complaint is not resolved satisfactorily, the customer may escalate it.
Grievance Redressal Officer
- Name: GRIEVANCE REDRESSAL OFFICER
- Designation: Senior Manager Compliance
- Email: cgrc@megrb.bank.in
- Phone: +91 8794394560
- Address: MEGHALAYA RURAL BANK, HEAD OFFICE KJP ASSEMBLY CONFERENCE CENTRE, BARIK, SHILLONG-1
Need Help With Your Complaint?
Branch
Visit your nearest Meghalaya Rural Bank branchTrack Grievance Status
Enter your Complaint ID to check the current status of your grievance.
Customer Protection Policy for Digital Frauds
Information relating to customer protection in case of unauthorised electronic banking transactions, including reporting, customer liability, complaint handling and escalation procedures.
