Can't resolve your complaint with the Bank?
You may approach the RBI Ombudsman through the RBI's Complaint Management System (CMS).
How to approach RBI Ombudsman if the bank does not resolve the complaint
Scheme Name:
Reserve Bank – Integrated Ombudsman Scheme, 2021
Purpose:
To provide customers with a simple, cost-free mechanism for redressal of complaints relating to deficiency in service.
Applicable to:
Eligible entities regulated by the Reserve Bank of India, including Regional Rural Banks covered under the Scheme.
Scheme Document:
View / Download RBI Integrated Ombudsman SchemeApproach the Bank
Customers should first lodge their complaint with Meghalaya Rural Bank through the Bank's grievance redressal mechanism.
Wait for Resolution
If the complaint is not resolved satisfactorily, or the customer does not receive a response within the prescribed period, the customer may approach the RBI Ombudsman, subject to the Scheme's eligibility conditions.
Approach RBI
Submit the complaint through the RBI Complaint Management System (CMS).
Lodge Complaint with RBI CMS| Information | Details |
|---|---|
| Cost | No fee for filing a complaint |
| Coverage | Complaints against covered regulated entities |
| Filing Mode | Online / Electronic / Physical |
| Online Portal | RBI Complaint Management System |
| Further Assistance | RBI Ombudsman / RBI CEPD |