Grievance Redressal Form
Please fill out the form below to register your grievance. Fields marked with * are mandatory.
| Level | Authority | Contact | Resolution Time |
|---|---|---|---|
| Level 1 | Branch / Customer Service | Contact details | TAT |
| Level 2 | Grievance Officer | Contact details | TAT |
| Level 3 | Nodal Officer | Contact details | TAT |
| Level 4 | RBI Ombudsman | RBI CMS | As per applicable framework |
| Complaint Level | Expected TAT |
|---|---|
| Branch / Initial Level | [Bank-approved TAT] |
| Grievance Officer | [Bank-approved TAT] |
| Nodal Officer | [Bank-approved TAT] |
| Final Escalation | As applicable |
Note: Timelines may vary depending on the nature and complexity of the complaint and applicable regulatory requirements.
REGISTER
COMPLAINT
Submit your complaint through any of the available channels.
ACKNOWLEDGEMENT
The complaint is acknowledged and a reference number may be provided.
INVESTIGATION
The complaint is reviewed by the concerned department/official.
RESOLUTION
The Bank communicates the resolution within the applicable timeline.
ESCALATION
If the complaint is not resolved satisfactorily, the customer may escalate it.
Principal/Nodal Officer
- Name: [Officer Name]
- Designation: [Designation]
- Department: [Department]
- Email: [official email]
- Phone: [official contact]
- Address: [official office address]
Grievance Redressal Officer
- Name: [Officer Name]
- Designation: [Designation]
- Department: [Department]
- Email: [official email]
- Phone: [official contact]
- Address: [official office address]
Appellate Authority
- Name: [Officer Name]
- Designation: [Designation]
- Department: [Department]
- Email: [official email]
- Phone: [official contact]
- Address: [official office address]
Need Help With Your Complaint?
Branch
Visit your nearest Meghalaya Rural Bank branchTrack Grievance Status
Enter your Complaint ID to check the current status of your grievance.
Nodal Officer Details
Contact details of the Nodal Officer for grievance escalation.
| Name | : [Nodal Officer Name] |
|---|---|
| Designation | : [Designation] |
| Department | : [Department] |
| Contact Number | : [Official Phone Number] |
| : [Official Email ID] | |
| Office Address | : [Official Address] |
Customer Protection Policy for Digital Frauds
Information relating to customer protection in case of unauthorised electronic banking transactions, including reporting, customer liability, complaint handling and escalation procedures.